General Information

Manufacturer: Brother Industries, Ltd
Manufacturer Part Number: E1392
Manufacturer Website Address:
Brand Name: Brother
Service Name: Warranty/Support - Extended Service (Upgrade)
Marketing Information: On-site Warranty Upgrade/Extension can be used for Brother PPF4750/E, HL-1850/70N, HL-6050D, HL-6050DN, HL-6050DW, DCP-1000, DCP-1400, DCP-8020, DCP-8025D, DCP-8040, DCP-8045D, DCP-8060, DCP-8065DN, MFC-6800, MFC-8420, MFC-8440 MFC-8460N, MFC-8640D, MFC-8820D, MFC-8820DN, MFC-8840CD, MFC-8840DN, MFC-8860DN, MFC-8870DW, MFC-9700 and MFC-9800. This two-year warranty upgrade can start after the standard warranty period.
Product Type: Warranty

Service Information

Service Main Type: Exchange
Service Sub Type: Electronic and Physical
Service Details: Standard Express Exchange Service:Exchange service will expedite, in most instances by the next business day, the exchange of your non-working Product with a refurbished or remanufactured Product that conform to the manufacturer's specifications for new products. The refurbished or remanufactured Product you receive will be covered by the balance of the limited warranty period remaining on the original Product, plus an additional thirty (30) days. You will keep the replacement Product that is sent to you and must return (or be billed up to the cost of a new product) your original non-working product, which shall become the property of Brother. You must call Brother Customer Service and if the representative cannot correct the product's malfunction over the telephone and you elect the exchange service, you must provide information pertaining to this Product and you must also provide a valid major credit card number. Your credit card will be charged up to the cost of a new Product if:

• You do not return your original Product to Brother within five (5) business days
• The malfunctions of your original Product are not covered by the limited warranty
• The proper packaging instructions are not followed and has caused damage to the product; or
• The warranty period on your original Product has expired or has not been sufficiently validated with a copy of the proof of purchase (bill of sale).

The Brother Customer Service Representative will ship the exchange Product via next business day delivery courier service, with return instructions and prepaid return airbill. Follow the return instructions. You must return the original Product in the same shipping carton in which the exchanged Product was received and include a copy of proof of purchase (bill of sale). Retain your original accessory items and a copy of the return airbill, signed by the courier.
Provided Support:

• Replacement
• Phone Support

Service Response Time: Next Business Day - Replacement
Service Location: Service Depot
Service Duration: 2 Year
Product Supported:

• IntelliFax-3800
• IntelliFax-4750e
• DCP-1000
• DCP-1400
• DCP-8020
• DCP-8025D
• HL-1850
• HL-1870N
• MC-6800
• MFC-8420
• MFC-8820D
• MFC-8820DN
• MFC-9200c
• MFC-9700
• MFC-9800

Region Availability: USA

Miscellaneous

Additional Information: The Express Exchange Service Extension shall start after the the Standard Express Exchange Service period.